Terms of Service — Smilecare Pattaya

Last updated: 15 October 2026

1. Service scope

Smilecare Pattaya provides non-emergency appointment companion and transportation assistance, such as pickup/return, registration and document support, waiting companionship, appointment coordination, collecting medication/documents as authorized, and updates to authorized contacts.

We are not a hospital, clinic, ambulance or medical-advice provider. We do not diagnose conditions, interpret test results, adjust medication, perform medical procedures or make treatment decisions on behalf of a patient.

2. Booking and confirmation

Submitting a form or message is only a request for assessment. A service is confirmed only after Smilecare has confirmed the scope, date/time, price/conditions and the customer has completed the required confirmation steps.

3. Price, overtime and other expenses

Website prices are starting prices for 4 hours of companion assistance and exclude transport charges. Transport charges will be quoted separately before booking confirmation. The actual quotation depends on time, location, transportation and the level of assistance required. Hospital charges, medication, parking, tolls and third-party expenses are excluded unless stated in the quotation. Additional companion service beyond the package hours is charged at THB 300 per hour. Terms are confirmed before booking. This rate excludes transport charges.

4. Safety and emergencies

Customers must provide information necessary for safety accurately. If a situation falls outside the service scope, the team may decline, stop or recommend a more appropriate service. For a medical emergency, call 1669 or use an appropriate emergency medical service immediately.

5. Cancellation / changes

Deposit, rescheduling, cancellation and refund terms will be stated in the quotation or booking confirmation before payment so they can reflect the service and actual costs involved.

6. Information and authorized contacts

The client/booker must identify who is authorized to receive service updates or companion-related information and must have the right to provide information sent to Smilecare. See the Privacy Notice for data-handling details.

7. Contact

LINE @smilecarepattaya · Call 081 491 9944 · General chat hours daily 08:00–20:00